Why Online Booking Systems and Sports Club Management Software are the Future?

Websites and apps have changed the way consumers relate and connect to companies in search of facilities and agility for everyday life. With that, have you ever wondered how many advantages an Online Booking System can offer to your company, employees, and customers?

This type of tool can boost the results of your business, organize the demands, and improve the productivity of the team. In this article, we will show why your company should consider implementing a Customized Club Management Software as well!

CONVENIENCE FOR CUSTOMERS

The system offers to the customer the option of making an online reservation when accessing your company’s website/app. In other words, the technology offers more agility for reservations, as the customer does not need to face busy telephone lines to make the consultation.

Access can be made from various platforms such as computers, cell phones, and tablets. Therefore, the guest can confirm/cancel a reservation while watching a football match, waiting for a flight, or during meetings. Users can view facility pictures, prices, cancelation policies, and receive the booking confirmation directly at their email.

Another advantage of using the software is the possibility of making the content available in several languages, as it already translates the information into languages such as English, German, Italian, and Portuguese. As a result, the foreign customer is more comfortable reading the information, and the staff does not need to worry about the incorrect use of certain words.

INCREASED EMPLOYEE PRODUCTIVITY

Offering online reservations enables employees to have more time and take care of other demands of the business, such as welcoming customers, indicating the location of facilities, checking department cleanliness, and keeping all spaces organized.

In this way, customers are more satisfied with an agile and quality service delivered, and less overwhelmed employees that are now able to serve members with courtesy and friendliness.

DATA CONTROL

Automation for Clubs provides employees and business owners with more accurate information about clients’ and professionals’ availability. This is an effective way to avoid double bookings, inconveniences to the clients, and miscommunication between departments and stakeholders within the same company. It also eliminates manual calculations, which, in addition to being laborious, are more prone to errors.

Another benefit is the collection and analysis of services on demand. In it, managers are able to identify the most popular classes, facilities, and professionals per department, creating a massive opportunity to explore services that could have gone unnoticed without a CRM for Clubs system to help keeping all information synchronized and accessible.

ORGANIZATION AND SECURITY OF INFORMATION

Customers are able to search, book, cancel and pay for services and facilities on their own. The information is organized, made immediately available, and accessible only to permitted employees and managers. All the information is encrypted and stored in the cloud, following the same systems utilized by banks and government organizations handling data.

CUSTOMER SUPPORT / SYSTEM CONNECTIVITY

An effective Recreational Club Software must offer numerous options for customers to connect with your business as some clients might prefer to make a reservation via telephone, email, online chat, among other options. Despite collecting information from multiple channels, all information must be linked and communicate with each other automatically. This is the only way to ensure that the booking status given to the end-user is accurate and reflects the latest availability status of classes, services, and facilities. This guarantees customer satisfaction, outstanding support, and reduced service time as doubts can be clarified immediately by any employee with access to the system.

INCOME AND EXPENSE MANAGEMENT

Tracking cash inflows and outflows using spreadsheets is tiring, time-consuming, and prone to errors, even more so if there is no exact control of the information. With a Sports Club Management System, it is very simple to control customers’ transactions, purchases of products, and other services offered by your business.

The tool makes it possible to manage accounts payable and receivable, add payments, and automatically send invoices to remind customers about any charges. The manager can also generate a report showing income and expenses by year, month, week, or day.

This facilitates the analysis of results, which allows the execution of preventive actions to avoid a deficit in a given month. For example: if you perceive that a certain period has little movement, you can immediately create promotions for specific dates and stimulate clients to purchase services and products from your business.

COST REDUCTION AND AGILITY

The automation of reservations also leads to a reduction in company costs, since the demand for labor to perform this service will be lesser. As a result, the same task can be performed by a smaller number of employees and at a fraction of the usual time. The other staff now contribute to other parts of your business to further improve the services offered.

The agility is achieved mainly by integrating all management systems together through APIs, and making all the information readily available for employees and clients to access it when needed.

Despite all the points already mentioned above, the article “5 Essential Features, Your Online Booking System Should Have” brings additional benefits to look for when searching for a system to be implemented in your business, it is worth reading it!

JogaApp Software is helping businesses to optimize processes and increase revenue. Contacts us at contact@jogaapp.com and connect with a member of the Joga team to find out how we can help you and your business as well.