Hotel owners and administrators have always needed an efficient Hotel Activities Management system to ensure agility in the processes, given the increase in the number of customers. Before the Internet, these systems were complex and required an organized effort of everyone involved in the process.
Going digital is a necessity every business looking to stay ahead of their competition must consider. It offers benefits to both businesses and their clients. Below are some of the benefits offered?
• Multi-department Integration
Platform connectivity and synchronized data sharing between stakeholders is fundamental to avoid miscommunication between departments. Instead of using different software, each in a different sector, with integration, you can manage the entire company from a single digital platform. This union of departments will facilitate not only the administration of the business but also the optimization of internal processes.
• Staff Performance Tracking
Clients can leave reviews and rate the performance of your staff serving them. Managers will be able to grade their staff and improve service. Supervise your staff, schedule, and performance with a staff management module.
• Seamless Reservations
Your business needs to have an efficient booking system because profits depend directly on it. Hotels/Resorts Management Software allows efficient scheduling, which ensures that customers’ needs are met. It reduces booking errors and therefore increases guest satisfaction. The reservation’s system does not apply only to room bookings, you should consider implementing an Online Booking System for services, facilities, and activities offered. Tennis classes, restaurant reservations, and Spa sessions can all be available and ready to be booked through your own branded App.
• Accurate Client Database
As your business grows, it becomes almost impossible to manage daily operations and keep an organized client database through spreadsheets, or worst, pen and paper. With this, you have access to useful information for the understanding of your audience and the day-to-day work. Also, this information will be essential for hotel planning in where to allocate human and financial resources in the future.
• Mobility
Due to the characteristics of the hotel service, receiving clients at any time and place, the manager must have mobility. It is impossible to be present at the hotel to manage and solve problems, and the management software allows you to have this mobility as you can access the information you need anywhere. With Cloud-Based systems, all you need is access to an internet connection to check reservations, reports, and solve problems.
• Time Optimization
Employees have access to the information they need quickly, wherever they are. Working digitally and having the whole system integrated with other departments, operations are easier and the information is automatically shared across connected devices. The process is streamlined, and you can quickly generate instant reports 24/7 with only a few clicks.
Besides saving time in collecting and generating data, the development of any company requires adequate planning, based on accurate information. Customer Experience Software is excellent allies in this regard, as they enable the generation of reports and graphics about your business while providing a superior experience to your clients. You will have a perspective of your hotel more in line with reality, being able to reduce errors and invest in successes.
• Accessibility
Clients and staff will have immediate access to the activities, offers, events, and products and will no longer have to inquiry and double-check before booking or purchasing a service of a product.
• Cost Reduction
With all the features and functions of management software, the result is cost savings for your company. With the elimination of other isolated software from departments and physical backup systems, you already have a profit when you buy a more complete system.
Over time, processes are optimized, employees start to produce more, and customer satisfaction is increased. Cash management, when integrated with other departments, facilitates the work of the finance department, allowing better use of resources, and reducing waste.
Now, how much does it all cost? Just like every business has a different set of requirements, each software charges a different price based on how much customization is needed, how much data is handled, or simply put, how many modules are activated. Instead, use the questions below to help to evaluate the cost-benefit of any system before making a decision:
• What are the biggest issues faced by clients, staff, management?
• Does it solve my problems without increasing administrative work?
• Is it a long-term solution?
• Can it be integrated with other systems?
• Is it scalable?
• How does it benefit my clients?
• How does it benefit my business?
• How does it benefit me?
• Does it positively affect my clients’ experience?
• How long will it take to get a return on investment?
Despite all these questions, a few things must be taken into consideration when deciding what system to be implemented, and that is the company providing it. Just like any other product, business management software has limitations and that might require some customer support. With that, choosing a company that is willing to work with you and provide the support needed when these issues appear is very important.
We at Joga are helping businesses to reduce costs and optimize their processes daily. Send us a message at contact@jogaapp.com and connect with a member of the JogaApp team to find out how we can help you and your business as well.
